Services & Support
We offer comprehensive technical services and support to help you achieve the best color masterbatch solutions.
Color Matching Service
Our professional color matching service helps you find the perfect color formula for your product. We can match any color sample with high precision.
Technical Support
Our team of technical experts provides comprehensive support for all your color masterbatch applications, troubleshooting production issues.
Custom Product Development
We work closely with you to develop custom color masterbatch products tailored to your specific application requirements.
Quality Testing Services
Our state-of-the-art laboratory offers comprehensive testing services to ensure your products meet the highest quality standards.
Global Logistics Support
We offer reliable logistics solutions to deliver our products to your doorstep, anywhere in the world, ensuring timely supply.
Technical Training
We provide comprehensive training programs to help your team understand color masterbatch technology and best practices for application.
Service Process
Consultation
Our technical team communicates with you to fully understand your specific requirements and application scenarios.
Solution Development
Based on your requirements, we develop a detailed technical solution and service plan.
Service Implementation
Our professional team provides high-quality technical services and support according to the plan.
Evaluation
We evaluate the service effects with you to ensure they meet your expectations.
Ongoing Support
We provide long-term technical support and services to help you solve problems encountered during use.
Frequently Asked Questions
What is the minimum order quantity for your products?
Our standard minimum order quantity is 100 kg for regular products. For custom colors or special formulations, the minimum order quantity may vary. Please contact our sales team for specific requirements.
How long does it take to develop a custom color masterbatch?
The development time for a custom color masterbatch typically ranges from 7 to 14 business days, depending on the complexity of the color and specific requirements. Rush service is available for urgent needs at an additional cost.
Can you provide samples before bulk production?
Yes, we provide samples for all custom color developments. For standard products, we also offer samples to ensure they meet your requirements before proceeding with bulk orders.
What testing services do you offer?
We offer a comprehensive range of testing services including color stability, UV resistance, migration, dispersion quality, and mechanical property testing. Our laboratory is equipped with advanced instruments to ensure accurate and reliable results.
How do you handle international shipping and customs?
We have an experienced logistics team that handles international shipping and provides customs clearance assistance. We offer various shipping options (air, sea, road) and can arrange door-to-door delivery. We also provide all necessary documentation to ensure smooth customs clearance.
What technical support do you provide after purchase?
We provide comprehensive technical support after purchase, including troubleshooting assistance, process optimization suggestions, and application guidance. Our technical team is available for on-site visits (subject to location) and remote consultations to help you achieve the best results with our products.